Terms of service

OVERVIEW Welcome to Petastra! The terms "we", "us" and "our" refer to Petastra. Petastra operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Petastra is powered by Shopify, which enables us to provide the Services to you. The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully. By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. To use the Services, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide is correct, current and complete. You are solely responsible for maintaining the security of your account credentials.

SECTION 2 - OUR PRODUCTS We have made every effort to provide an accurate representation of our products. However, please note that colors or product appearance may differ due to your screen settings. We do not warrant that the appearance or quality of any products will perfectly meet your expectations. All descriptions of products are subject to change at any time without notice.

SECTION 3 - ORDERS When you place an order, you are making an offer to purchase. Petastra reserves the right to accept or decline your order. Please review your order carefully before submitting, as Petastra may be unable to accommodate cancellation requests after an order is processed by our fulfillment partners. Your purchases are subject to return or exchange solely in accordance with our Refund Policy.

SECTION 4 - PRICES AND BILLING Prices, discounts and promotions are subject to change without notice. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges. You represent and warrant that the credit card information you provide is true, correct, and complete.

SECTION 5 - SHIPPING, DELIVERY, AND CUSTOMS [UPDATED] We utilize a global fulfillment network to bring you quality products. Because of this, shipping and delivery times are estimates only and are not guaranteed. We are not liable for shipping and delivery delays caused by shipping carriers, global supply chain issues, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you. Furthermore, you (the customer) are solely responsible for any customs duties, import taxes, or fees levied by your destination country.

SECTION 6 - PET SAFETY AND MEDICAL DISCLAIMER [NEW] The products sold by Petastra, including but not limited to lick mats, grooming tools, and towels, are designed strictly for pet accessory use. They are not intended to diagnose, treat, cure, or prevent any veterinary disease, behavioral condition, or anxiety disorder. You acknowledge that pets can be unpredictable. It is the sole responsibility of the pet owner to supervise their pet while using our products. Petastra shall not be held liable for any damages, choking hazards, allergic reactions, ingestion of product pieces, or injuries sustained by any pet or person resulting from the use or misuse of our products. Always consult a licensed veterinarian regarding the health, diet, and behavioral needs of your pet.

SECTION 7 - INTELLECTUAL PROPERTY Our Services, including all trademarks, brands, text, images, and graphics, are owned by Petastra or its licensors. These Terms permit you to use the Services for your personal, non-commercial use only. Unauthorized use may be a violation of federal and state intellectual property laws.

SECTION 8 - THIRD-PARTY LINKS & OPTIONAL TOOLS The Services may contain links to websites operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials. We are not liable for any harm or damages related to your access of any third-party websites.

SECTION 9 - RELATIONSHIP WITH SHOPIFY Petastra is powered by Shopify, which enables us to provide the Services to you. However, any sales are made directly with Petastra. Shopify is not responsible for any aspect of any sales between you and Petastra.

SECTION 10 - PRIVACY POLICY & FEEDBACK All personal information we collect is subject to our Privacy Policy. By submitting feedback or reviews, you grant us a perpetual, worldwide, royalty-free license to use, reproduce, and publish such Feedback in any medium.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS Occasionally there may be information on our store that contains typographical errors or inaccuracies relating to product descriptions, pricing, and availability. We reserve the right to correct any errors and to update information or cancel orders if any information is inaccurate at any time without prior notice.

SECTION 12 - PROHIBITED USES You may access the Services for lawful purposes only. You may not use the Services for any unlawful purpose, to violate any laws, to infringe upon our intellectual property, to transmit malicious code, or to spam, phish, or scrape our data.

SECTION 13 - DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY THE SERVICES AND ALL PRODUCTS OFFERED ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT ANY WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL Petastra BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES.

SECTION 14 - INDEMNIFICATION & SEVERABILITY You agree to indemnify, defend and hold harmless Petastra from any claims, including reasonable attorneys' fees, due to your breach of these Terms of Service. In the event that any provision is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.

SECTION 15 - GOVERNING LAW [UPDATED] These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India. You and Petastra consent to the exclusive jurisdiction of the courts located in India for any dispute arising out of these Terms.

SECTION 16 - CHANGES TO TERMS OF SERVICE We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check our website periodically for changes.

SECTION 17 - CONTACT INFORMATION [UPDATED] Questions about the Terms of Service should be sent to us at petastrahub@gmail.com. Our contact information is posted below:
Trading Name: Petastra
Email: petastrahub@gmail.com
Phone Number: +91 8148790242